HOW TO ORDER

Step-by-step guide to ordering custom pieces, taking impressions and sending them to our workshop.

Follow these steps to place a custom order and send us accurate impressions. If you'd like us to match exact PDF text, tell me which paragraphs to copy verbatim and I'll update them exactly.

1

Select product & custom options

Choose your category (Grillz, Earrings, Nail Jewelry), select metal, finish and any stones or special requests on the product page.

2

Order an Impression Kit

If you cannot visit the shop, order our impression kit — it contains trays, putty and step-by-step instructions for an accurate mould.

3

Take impressions

Follow the instructions in the kit carefully — seat the tray, hold for the correct time, and label top/bottom and left/right if required.

4

Return impressions to us

Use the supplied return envelope or ship to our address with tracking. Include order number, contact email and any notes.

5

Production & QC

We fabricate, hand-finish and inspect each piece. If major customisation is requested we’ll email photos for approval.

6

Shipping & delivery

You'll get tracking details once shipped. Delivery depends on destination and carrier; customs can add time for international orders.

Care & aftercare

To keep items looking great: remove before showering, avoid harsh chemicals, and polish gently with a soft cloth. For plated items, avoid aggressive polishing.

Frequently asked questions

How long does it take?
Typical turnaround 2–6 weeks depending on item and shipping; rush options may be available.
Can I change my order?
Minor changes possible prior to production. Contact support immediately with order number.
What if impressions are unusable?
We will contact you for a retake; this may delay your order.

Ready to begin? Select your product or order an impression kit to get started.

Order Now Get Impression Kit
Download the How to Order PDF